Warranty

Product Warranty for Furniture Store

This product warranty applies to all items purchased from our furniture store and covers all manufacturing defects for a period of one (1) year from the date of purchase.

Warranty Coverage:
Our product warranty covers the repair or replacement of any item with a manufacturing defect that becomes apparent during normal use within the first year of ownership. This warranty covers defects in materials and workmanship only and does not cover damage caused by misuse, abuse, accidents, or normal wear and tear.

 

What is excluded from our warranty

Warranty does not apply to:

• Display set items, clearance items, and final sale items.
• Items not purchased directly from us.

 

What our warranty does not cover

Our warranty does not cover:

• Wear and tear caused by climate conditions or regular day-to-day usage (e.g. fabric abrasion, fabric or carpet shedding, scratches, dents, watermarks and food stains).
• Fabric piling, and softening or loss of resilience of cushions over time is normal and is not considered a defect.
• Shedding, fold marks and creases in carpets. These will resolve with usage and vacuuming over time.
• Damage caused by rough handling or improper use of the item (e.g. sitting on a coffee table, dropping heavy objects such as candles and cutlery onto a travertine table, placing hot objects onto wood or travertine tables, or using the furniture outdoors).
• Change in colour (fading or darkening) as a result of weather conditions such as sunlight and moisture.
• Damage caused by pets such as scratch marks, tears and stains.
• Damage caused by using detergents, bleaches, alcohol-based solvents, abrasives or other harsh cleaning agents or equipment.
• Damage caused by external parties such as upholstery and carpet cleaning services providers (e.g. drycleaners and doorstep steam cleaning services providers).
• Fabric or leather creases and folds, as well as occasional loose feathers and threads, from regular day-to-day usage.
• Movement of wood and timber products which occur naturally, for example, twisting, warpage, bending or splitting due to humidity. 

Most of our furniture is made from natural materials like cotton, linen, rattan and wood, which will weather and age with time (seen in the form of natural patina or darkening of the material). To enhance the longevity of our pieces, use them indoors or in sheltered outdoor areas only, away from direct sunlight and damp weather conditions.

 

Wood furniture:

• For items made from natural materials, such as solid wood, it is important to note that they may have natural defects and abnormalities that are inherent in the material.
• Each piece of wood is inherently unique, varying in color shade, texture, and grain due to the natural growth patterns of trees. These natural variations are not considered manufacturing defects and are not covered by this warranty.
• There will be varying shades and grain patterns in natural wood, including knots, rings, eyes, waves, pores and stripes. In addition, mineral streaks/deposits appearing as light gray, brown or black specks, bands and waves may be visible.Such organic colour variations and grain patterns may be more visible in light coloured wood compared to wood that is stained a darker tone. Patina will develop on natural wood within the first weeks of use. These are not considered faults or defects. These features should be expected within each piece and we cannot offer refunds, reimbursements, discounts or compensation for them. 
• Wood is a hygroscopic material and will continuously react to changes in its environment by absorbing/releasing moisture. Wood shrinks as its moisture content decreases and swells as its moisture content increases. This movement can result in the wood warping, shakes opening/closing and joint separation. This movement is natural and is not considered a defect. The rate at which wood absorbs moisture in the air is influenced by temperature along with the air humidity. For example, heat in a dry area or air conditioning may cause moisture to be released and can cause the wood to dry in an uneven manner. Similarly, the wood may absorb moisture in humid environments and cause the wood to expand in an uneven manner. All wood species can react to exposure to (UV) sunlight, changes in temperature and air humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been received. These are not considered faults or defects. These features should be expected within each piece and we cannot offer refunds, reimbursements, discounts or compensation for them. 

 

Warranty Period

 

 

Warranty Claim Procedure:
If you need to make a claim under this warranty, please contact our customer service department as soon as possible. You will be required to provide proof of purchase and a detailed description of the issue. Our customer service team will guide you through the claims process and arrange for any necessary repairs or replacements.

 

When is the warranty void

Warranty is void if the product is disassembled, modified or repaired by the customer or any other party other than us or our authorised agents.

Exclusions and Limitations:
This product warranty does not cover damage caused by:
- Failure to follow the manufacturer's instructions for assembly, use, and care.
- Normal wear and tear, including but not limited to fading, pilling, and stretching of fabrics and leather.
- Accidents, abuse, misuse, or negligence.
- Natural variations in wood grain, texture, and color, as well as knots, mineral streaks, and other natural defects and abnormalities inherent in the material.
- Alterations or modifications to the product made by the customer or a third party.

This product warranty is non-transferable and applies only to the original purchaser. This warranty is in addition to any rights provided by law and does not affect your statutory rights.

Our liability under this warranty is limited to the repair or replacement of the defective product, and we shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.

We reserve the right to make changes to this product warranty at any time without notice.

Thank you for choosing our furniture store. We stand behind our products and are committed to providing you with the best customer service possible.