Cancellation and Refund

Cancellation and Refund Policy

Customized, Final Sale, and Clearance Items Please note that we are unable to accommodate changes, cancellations, or refunds for customized items, items marked as "Final Sale," or any form of clearance sale items, including display items and pre-order items. 

Refunds are considered on a case by case basis.

Refunds for Non-Customized Items For non-customized items, refunds are subject to a 25% restocking fee of the original invoice amount. Additionally, an additional 3% processing fee will apply for credit card refunds.

How to Request a Refund To request a refund for non-customized items, please contact our customer service team at +65 8874 3550 within 3 days of receiving your order.